TMW Management Ltd (trading as TMWResilience) – Privacy Notice
Last updated: 24 February 2025

1. Introduction

TMW Management Ltd, trading as TMWResilience (“we”, “us”, or “our”), respects your privacy and is committed to protecting your personal data. This Privacy Notice explains why and how we collect, use, store, and share your personal data – including the contact information you provide – and informs you of your rights.

We review this Privacy Notice regularly to ensure it remains up to date.

2. About Us
TMW Management Ltd, a company incorporated in England & Wales (registration number 8013451), whose registered office and trading address is at 172 Clinton Lane, Kenilworth, Coventry, CV8 1BB, is the controller of your personal data. In this notice, we refer to the business operating online as TMWResilience.

3. Personal Data We Collect About You

Personal data is any information that can identify you. We may collect and process various types of personal data, including but not limited to:
Your name
Your contact details (such as email address, telephone number, and postal address)
Any other information you provide when contacting us or using our website

4. How We Use Your Personal Data
We will only use your personal data where the law permits. We use your data for purposes including:
Registering you as a client and managing our relationship with you
Storing and maintaining your contact information in our contacts database
Responding to your enquiries and providing customer support
Sending you updates, newsletters, or marketing communications (where you have opted in)
For direct marketing communications, where applicable, the lawful basis is your consent; you may withdraw that consent at any time.

5. Who We Share Your Personal Data With

We use service providers such as Google Workspace to manage our interactions and communications with you. Your personal data may be transferred to these third-party providers solely for the purposes described above. For details on how Google handles your personal data, please review their Privacy Policy.

6. Lawful Basis for Processing

We process your personal data only when there is a lawful basis to do so. Our processing is based on:
Legitimate Interests: We process your data as part of our legitimate interests in managing our contacts database and providing you with services, provided that these interests are not overridden by your rights.
Consent: Where we use your data for direct marketing, we do so on the basis of your consent. You have the right to withdraw your consent at any time.

7. International Transfers

Your personal data may be transferred to, and stored in, countries outside the European Economic Area (EEA), including the United States. We ensure that appropriate safeguards are in place for such transfers – for example, through the use of Standard Contractual Clauses – so that your data remains protected in line with applicable data protection laws.

8. Information Security

We have implemented appropriate technical and organizational measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. Should a personal data breach occur, we have procedures in place to notify you and any applicable regulators when legally required.
9. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including managing your contact information. Typically, we will retain your data for up to 1 year from your initial interaction with us. However, if you are an active client or have opted in for ongoing communications, your data may be retained for a longer period until you request deletion.

10. Your Rights

Under applicable data protection laws, you have the right to:

• Request access to your personal data

• Request correction of your personal data

• Request erasure of your personal data

• Object to or restrict the processing of your personal data

• Request the transfer of your personal data

• Withdraw consent (where processing is based on consent)

If you wish to exercise any of these rights, please contact our Data Protection Officer using the details below.

11. Contacting Us

If you have any questions about this Privacy Notice or wish to exercise your legal rights, please contact our Data Protection Officer:
Email: data.protection@tmwmanagement.co.uk

12. Complaints

If you have any concerns about our processing of your personal data or wish to make a complaint, please email our Data Protection Officer. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) (the UK data protection regulator). For further guidance on your rights and how to file a complaint, please visit the ICO website.